Frequently Asked Questions

At least 1 day before the Virtual Class you’ve booked takes place, you will receive an email with the recipes and the Zoom link to the class. We use Zoom video conferencing to host Virtual Classes, so you will need to have Zoom downloaded on your device to participate.

We use Zoom video conferencing to host Virtual Cooking Classes. To participate in a Virtual Class, you will need to download the (free) Zoom app on your laptop, tablet, phone, or personal device. Your device must have a camera, speaker, and microphone. You will need to sign in to Zoom using the same email you used when you booked the class. (This is the email address associated with your Longo's delivered by Grocery Gateway account.)

After booking your Virtual Class, you will receive an email with the recipes and Zoom link to the class. This email will arrive one day before the class is scheduled to take place.

After booking a Virtual Class, you will receive an email with the recipes and Zoom link to the class. This email will arrive one day before the class is scheduled to take place.

When you book your class, your order confirmation email will include the shopping and equipment list, along with preparation notes for the class. You can choose to do your groceries in-store at your local Longo’s. Make sure you purchase or receive your groceries at least 1 day before your class as some minor prep for the class may be required.

The fee for a Virtual Class is for one device per household. It’s up to you how many people from your household join you during the class. If you would like another household to share in the cooking experience with you, they will need to book and pay for the class separately at www.longos.com/cooking-classes.

Our Virtual Classes for Kids (recommended for ages 6 and above) involve cooking with kitchen equipment, appliances, and tools. During the class, our menus may require that we melt, cook, bake, or chop ingredients, so supervision and assistance is required to prevent cuts, burns, or other injuries. Depending on the child’s age and cooking abilities, the child may also need help following the recipes, measuring out ingredients, and following the instructions provided by the instructor. It is up to the parent/caregiver to determine what the child can or cannot do independently and how much supervision and assistance will be required. The instructor will cover safety procedures at the beginning of each class and provide reminders as appropriate.

Please note, it is up to the parent/guardian booking the class and supervising the child to make any needed substitutions to the shopping list should the child have an allergy.

Our Virtual Classes for Teens (recommended for ages 13 and above) involve cooking with kitchen equipment, appliances, and tools. During the class, our menus may require that we melt, cook, bake, or chop ingredients, so supervision and assistance is required to prevent cuts, burns, or other injuries. Depending on the teen’s age and cooking abilities, the teen may also need help following the recipes, measuring out ingredients, and following the instructions provided by the instructor. It is up to the parent/caregiver to determine what the teen can or cannot do independently and how much supervision and assistance will be required. The instructor will cover safety procedures at the beginning of each class and provide reminders as appropriate.

Please note, it is up to the parent/guardian booking the class and supervising the teen to make any needed substitutions to the shopping list should the teen have an allergy.

The Loft Cooking School takes pride in offering virtual kids birthday parties and private events for all occasions. To book a private virtual cooking class, email us at virtualclasses@longos.com. One of our experts would be happy to help you plan your next event. We look forward to cooking with you!

If you need to make changes to your class registration and it’s more than 48 hours before the class starts, please contact our Guest Care Team. They will cancel your original booking and issue a refund.

 Once your original class is cancelled, you can visit our Loft classes online to register and pay for the new class—subject to availability.

 At this time, we are unable to transfer your payment from one class to another. You must first cancel and receive a refund, then register and pay separately for the new class.

Please note, refunds are available up to 48 hours before the class begins and will not be given for a missed class.

To cancel your registration and online Loft Cooking Class purchase, kindly get in touch with our Guest Care team 48 hours before the class is scheduled to take place. Please note that refunds are available up to 48 hours before the class begins. Refunds will not be given for a missed class.

Refunds are available up to 48 hours before the class begins. Refunds will not be given for a missed class.

To cancel your registration and online Loft Class purchase, kindly get in touch with our Guest Care team 48 hours before the class is scheduled to take place for a refund. To cancel a Loft Class that you registered and paid for in-store, please visit us in-store at the location you purchased the class for a refund.

The Loft Cooking School reserves the right to cancel or postpone a class due to insufficient enrolment or other circumstances and is committed to communicating class changes to our Guests in a timely manner.

If The Loft Cooking School cancels a class that you registered and paid for online, you’ll be automatically refunded. If The Loft Cooking School cancels a class that you registered and paid for in-store, please visit us in-store at the location you purchased the class for a refund.

We’re sorry, we’re currently unable to apply Longo’s Thank you Rewards savings and/or store credit as form of payment for cooking classes. Cooking classes must be purchased using either a debit or credit card. We apologize for any inconvenience this may cause.